Support Chatbot for an Online Store

The bot answers from approved store policies and checks order status. If the issue remains unresolved, an agent receives the conversation.

answers based on approved store material

Challenge

Support receives repetitive questions about delivery, returns, payments, and order status. Some answers require data from the CRM or order system.

01
Prepare approved answers for delivery, returns, and payments and show the answer source.
02
Retrieve order status after customer verification.
03
Hand unresolved requests to an agent with the conversation history.

Chatbots for customers and employees, knowledge base search, request processing.

document validation before loading into 1C

Waybills and invoices arrive from email and scanners, pass validation, and are loaded into 1C.

answers with links to source documents

Search across contracts and opinions with references to exact documents and clauses.

inspection of every unit on the line

Cameras above the conveyor inspect every unit and send a rejection signal when a defect is found.

Describe the task. After reviewing it, we will propose a call and a list of materials for an initial assessment.